Terms and Conditions

Reservations

  • Check-in time is 4 p.m. Check-out time is 10 a.m. Upon request, an early check-in or late check-out may be arranged based on availability, and an additional fee will apply. The door code for the vacation rental will expire at check-out time on the Guest’s day of departure. If the Guest does not depart the home by check-out time, additional charges may apply to cover costs incurred by the Company, including but not limited to moving the incoming guest to another home or having to reschedule cleaners.
  • The Company will not release the door code for the vacation rental until a completed pre-registration form and final payment are received.
  • Reservations must be in the name of a member of the travel party who is 25 years of age or older and the holder of a major credit card.
  • The Guest shall not assign responsibility nor sublet to other parties without the Company’s written consent.

House Rules

  • The Guest is hereby granted a license to use the premises. The Guest acknowledges and agrees that no form of tenancy has been created pursuant to Chapter 83, Florida Statutes through the Guest’s use of the premises.
  • By Florida state law, occupancy may not exceed what is posted. Maximum occupancy includes infants and children.
  • Vacation rentals may not be used for special events that exceed occupancy.
  • No smoking is allowed in any vacation rental. Smoking is permitted outside. Should smoking occur in the home, an additional cleaning fee will be applied.
  • No pets are allowed in any vacation rental unless otherwise stated. Should an animal be brought into the home, an additional cleaning fee will be applied. Guests can contact us for a list of local pet boarding services. Service animals are permitted in accordance with federal and Florida state law. Under Florida Statute 413.08.09, anyone who misrepresents themselves as using a service animal commits a misdemeanor of the second degree. If guests intend to bring a service animal, it would be appreciated if they contact us prior to arrival so arrangements may be made, as some homeowners suffer from severe animal allergies.
  • Property amenities (including but not limited to furnishings, appliances, electronics, baby equipment, games and barbecue grills) are used at the Guest’s own risk. Barbecue grills should only be used in well ventilated outdoor areas. The Company and the homeowner(s) shall not be held liable for malfunctioning or inoperable amenities, or for damage caused by misuse of amenities. Guests under 18 years of age must always be supervised .
    • Grills – If the home has a grill, the current guest using it is responsible to replace gas if you run out and keep it clean for the next guest.
  • Due to security reasons, software and/or files may not be downloaded on any in-home computer or iPad.
  • The property must not be used for any video or photography (amateur or professional) for commercial use without prior written approval from the Company or the homeowner(s).
  • Locks may not be broken, changed or added, and keys may not be duplicated.
  • Most vacation rentals have storage for homeowner use. These areas are not accessible.
  • The Guest agrees to abide by all HOA association rules, including but not limited to all community signs and parking restrictions.  No parking on the roads in any community or they will tow your car.
  • If, during the rental period, any law or ordnance is violated, any drug use occurs in or near the property, or the property is used for any immoral purpose, occupancy will be immediately terminated without refund.
  • Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the immediate termination of occupancy without refund.

Last-Minute Reservations

If the reservation is booked within 14 days of arrival, the reservation must be in the name of the credit card holder. The card used, a matching government-issued photo ID, and a utility bill must be mailed to Magical Orlando Resorts to [email protected].

Payments

A 50% non-refundable reservation deposit is required at the time of booking and will be applied to the total amount due. The final payment is due 60 days before the Guest’s arrival and is non-refundable at that point. The final payment will be billed to the primary credit card on file unless other payment arrangements have been made. If the 60-day final payment falls on a Saturday, Sunday or holiday, it will be charged on the business day prior to the final payment date. If the Company is unable to collect the final payment by the due date, the reservation will be automatically canceled and will result in the loss of all monies.

Any refunds issued by the Company will be processed through the Guest’s original payment method. No refunds will be given for late arrivals, early departures or unused days of the reservation.

The Company accepts major credit cards, wire transfers, personal and certified checks or money orders.

Taxes & fees

  • Tax is not included in nightly rates. A 13% or 12% tax will be added based on location.
  • A one-time cleaning fee will be applied for stays less than 7 nights. If excessive cleaning is necessary, additional charges may apply.
  • A $80 fee for Property Protection will be applied to each reservation. Property Protection provides a damage waiver that covers accidental or inadvertent damages. This damage waiver is provided by and administrated by the Company and is not an insurance policy. The value waived is based on the property size and location and is outlined below. If upon check-in, there is any existing damage to the property or maintenance issues, the Guest must notify the Company within two hours of arrival. Accidental or inadvertent damages that occur during the rental period must be reported to the Company within 24 hours to be eligible for coverage. Intentional damage, gross negligence or removal of items from the property, including moving items to another property, will result in additional costs. If any required additional costs are not paid, the Company reserves the right to exercise legal remedies.  Damage Waiver covers up to $500 on any size home.  After that your credit card will be charged for anything above that.

Cancellation Policy

  • The 50% rental deposit is non-refundable.
  • Cancellations must be confirmed in writing.
  • Cancellations made within 60 days of the Guest’s arrival will result in the loss of all monies, and any claims must be taken up with the travel insurance company, if a policy was purchased.
  • For cancellations made 60 days or more before the Guest’s arrival, the 50% rental deposit will be forfeited.  If you can rebook, we will do what we can to accommodate you for a future reservation up to one year from the original date of cancellation.  Your stay must be completed up to one year from the date of your cancellation.
  • If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have been canceled.
  • The Company is unable to waive any of the cancellation charges listed above, no matter the circumstances.
  • The Company reserves the right to cancel any reservation made as a result of an error, omission or other unforeseen circumstances. This includes verbal, written or website errors which may affect the price, availability or property rented.

Properties

The Company has partnered with independent management companies that manage privately owned individual rental properties and partners with other management companies. The Company, partner management companies and the homeowner(s) shall not be held liable for any inconvenience arising from outside construction or any temporary defects or stoppage in supply of water, plumbing, gas, electricity or other utilities.

Descriptions

Property descriptions and images are presented in good faith. The Company and the homeowner(s) accept no liability whatsoever for errors or omissions or changes in décor or amenities that we are notified of.

Availability

In the unlikely event that the property reserved becomes unavailable due to circumstances out of the Company’s control, every attempt will be made to move the reservation to a comparable property. If it is not possible to relocate the Guest, the Company shall not be held responsible for any consequential or secondary circumstances, including but not limited to relocation expenses, additional travel expenses or any other loss.

Sundries

Vacation homes are self-catering accommodations. Property managers may supply starter products, including paper towels, toilet paper and trash bags. Additional supplies and replenishments are the responsibility of the Guest.

Pools & spas

Pool and spa heat may be added to any reservation in a home equipped with a pool and/or spa for an additional fee. Please keep in mind when requesting pool/spa heat that most pools take up to 24 hours to heat.   Please request pool heat at least 24 hours before your arrival so that the pool heats and we can schedule our employees efficiently.  For callouts to turn on the pool heat after your arrival they will charge us $25 and that cost will be passed along to you along with the cost to heat the pool.

Pool heaters have electrical and mechanical components that can sometimes malfunction, and, when the outside air temperature drops below 65 degrees Fahrenheit, they may not be able to provide adequate heating. The Company, its vendors and the homeowner(s) cannot be held responsible for any malfunctioning heater or inadequate heating, and no compensation will be given. The Guest must inform the Company as soon as possible if the pool or spa is not working properly so that repairs can be made.  

  1. note, a service of $25 will be charged to your account if you ask to have pool heat 2 days before your arrival or later. Please add this before your arrival so that the property manager can have this done during their prechecks of your vacation home and to save yourself this fee. Also note, it can take up to 24 hours for the pool to heat from the time they turn it on.

Maintenance

In the event of a maintenance issue, the Guest must notify the Company within 1 business day, so the Company may elect to rectify the issue. The Company will respond to remedy problems that, at the sole discretion of the Company, constitute an emergency affecting guest safety. Any problems that arise during the rental period that do not constitute an emergency, as determined by the Company, will be remedied during or after the rental period. The response is based on the severity of the problem and is at the sole discretion of the Company and their property managers.

The air conditioning in any property must not be set below 72 degrees Fahrenheit. Additionally, all windows and doors must be kept closed during the rental period. Failure to follow these terms may cause the system to freeze up and become inoperable. If this occurs, the air conditioning must be turned off to allow the unit to defrost, and there will be no air conditioning during this time. Failure to follow this policy may result in additional charges, which would not be covered under the Property Protection damage waiver.

The Company, property managers and the homeowner(s) shall not be held liable for malfunctioning or inoperable air conditioning/heating systems or any other household systems or appliances.

Pest control

Every vacation rental receives regular preventive pest control. If there is a pest control issue, the Guest should notify the property manager so that the situation can be assessed and addressed. The response is based on severity and is at the sole discretion of the Company and property manager.

Safety

For the purpose of safety and protection of the property, the Company, property manager and/or its representatives may enter the property at any time, without notice. Whenever possible, the Company will receive guest permission prior to such entrance.

Personal safety

Community and home amenities (including but not limited to resort pools, fitness centers, recreation areas, furnishings, appliances, electronics, baby equipment, games and barbecue grills) are used at the Guest’s own risk. Guests should exercise caution when using stairs, elevators and walkways. Guests under 18 years of age must be accompanied by a responsible adult. The Company, property managers and the homeowner(s) accept no responsibility for any personal loss, accident, injury or illness, and shall not be held liable for the personal safety of the Guest or their travel party.

Guests who see any suspicious activity in the vacation home community should call and report the activity to local emergency authorities by dialing 911.

Personal items

Guests should take the same precautions during vacation as they would at home. Valuables, IDs, passports and money should be secured. Jewelry, electronics or other valuables should not be left in a car, on countertops or in plain sight. When guests leave the vacation home or before they retire for the evening, windows and doors should be locked. The Company and the homeowner(s) shall not be held liable for lost, stolen or damaged personal property. In the event that personal property is lost or stolen, the Guest should contact the appropriate authority first, and then the Company to report the lost or stolen item(s).

Pool & spa safety

Pools and spas are used at the Guest’s own risk, and no lifeguard is on duty. Diving, horseplay and running in the pool area is prohibited. Guests under 18 years of age must be accompanied by a responsible adult. It only takes a few seconds for a small child to crawl or run from the house and fall into the pool. If there are children in the travel party, the patio door must never be left open.

In accordance with Florida state law, pool-equipped vacation rentals have pool alarms and/or fences that have been installed for guest safety. Pool alarms sound within seconds of a door leading to the pool being opened. Safety fences must always be kept in place. Any problems with pool alarms or safety fences must be reported immediately to the property manager.

Guests must not tamper with pool alarms. According to Chapter 515.33 of the Residential Swimming Pool Safety Act, anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5,000 fine or one year in jail. The Company will assess a minimum charge of $100 per alarm for its repair or replacement.

The Company, property manager and the homeowner(s) shall not be held liable for any personal loss, accident, injury or illness from use of the pool or spa.

Outdoor safety

When enjoying time outdoors, guests are encouraged to wear protective clothing, sunscreen with an SPF of 30 or more, and an EPA-registered insect repellent.

Central Florida is home to a diverse population of animals. Guests should avoid approaching, feeding or harassing wildlife of any kind. Alligators and snakes are not just found in the wild, but also in and near lakes, ponds and marshes in residential neighborhoods and around golf courses. There is always the possibility of this wildlife near fresh or brackish water. Guests must not wade, swim or fish in community ponds or lakes, or in undesignated areas.

Travel Insurance

Travel insurance is available through Rental Guardian. Travel insurance must be purchased directly through Rental Guardian, or your preferred travel insurance provider prior to your 60-day final payment. We recommend guests purchase trip insurance if concerned about possible interruption or cancellation of their trip. For travel insurance coverage information and pricing please visit Rental Guardians website for information on available policies. https://mymagicalrentals.rentalguardian.com/

Limitation of Liability

The Company, property manager(s) and the homeowner(s) shall not be held liable for any inconvenience, loss, harm, damage or alteration in the Guest’s travel plans or the terms of the reservation caused by flight delays/cancellations, weather conditions, natural disasters, fire, acts of God, acts of violence, war, terrorism, civil disobedience, or other reasons beyond their control.

 

 

Weather

The Company does not offer refunds or change reservations due to hurricanes, tropical storms or adverse weather. Guests who are concerned about possible interruption, cancellation or delayed travel are strongly encouraged to purchase travel insurance. Travel Insurance can provide protection in the event of storms and other sudden emergencies. Peak hurricane season is August through October. All guests are encouraged to purchase travel insurance.

 

Parking for RVs and Trailers

Guests who need parking for recreational vehicles (RVs), trailers or buses during their stay should contact us for a list of off-site parking options. The parking of oversized vehicles and trailers is not allowed at any vacation rental or on neighborhood streets.  No more than 2 cars are allowed per home.

Communities

The Company and its property manager(s) cannot and does not guarantee access to any resort amenities including but not limited to pools, golf courses, fitness centers, recreation areas and restaurants. The Company and its property manager(s) shall not be held liable if community amenity access is restricted due to weather, maintenance, construction, resort policies or any other reason.

Specials & Discounts

Unless otherwise stated, specials and discounts may only be applied to new reservations and are not valid during holiday dates*. Specials and discounts are not valid on partner managed properties. Specials and discounts may not be combined with any other special, discount or group booking rate. They may not be redeemed with travel agent bookings. A minimum length of stay is required.

*Holiday dates apply the weeks and the days surrounding New Year’s, Easter and Christmas.

Instant money rebate

Promotion may only be redeemed with reservations in select town homes, condos or homes.

 

 

Provisions

Failure to comply with any of the terms herein will, at the sole discretion of the Company and its property manager(s), result in the eviction of the Guest from the property, without recompense or refund.

Any disputes under this agreement shall be resolved exclusively via binding arbitration according to the rules of the American Arbitration Association for commercial disputes in Osceola County, Florida, applying Florida law. Each party shall pay their own attorney fees and costs, and the State of Florida shall have exclusive personal and in rem jurisdiction over any dispute.

These terms and conditions are subject to change without notice, from time to time, in the Company’s sole discretion.

Contact

For assistance before your stay, guests can contact us at 888-863-9543. Office hours are 9 a.m.–6 p.m., Mon–Fri; 9 a.m.–5 p.m., Sat & Sun.  Once you are in your vacation home please refer to the manual / documentation for the property manager.  All concerns or problems about the home have to be called to the management company so they can have the opportunity to correct the concern.

For a serious emergency, guests should dial 911 for police, fire or ambulance services. For after-hours emergencies pertaining to the stay, guests should call the property manager listed in your arrival documentation.